Enterprise Terms & Conditions

This is an electronic record under the Information Technology Act, 2000. These Enterprise Terms & Conditions govern the subscription and use of The Right Hand’s practice-management software — including appointment scheduling, token management, patient communication, and billing tools — by a hospital, clinic, or individual practitioner (“Partner”) that registers an admin account on the Platform. Where the Partner has signed a separate commercial agreement or order form with us, that agreement controls over any conflicting term here.

Access to the Partner-facing software is provided on a subscription basis as agreed during onboarding (e.g. monthly or annual). Subscription fees are billed separately from, and are independent of, any consultation fee the Partner charges its own patients. Non-payment of subscription fees after the agreed grace period may result in suspension of admin-side access; it will not affect appointments already confirmed with patients.

• Provide accurate information about doctors, specialisations, availability, and consultation fees displayed to patients;
• Honour bookings confirmed through the Platform, and notify patients promptly (and, where possible, through the Platform) of any cancellation or material delay;
• Maintain the confidentiality of staff login credentials and be responsible for actions taken under Partner staff accounts;
• Comply with applicable healthcare, data-protection, and consumer-protection laws in respect of its own patients and records.

Patient and appointment data entered into the Platform by or on behalf of the Partner remains the Partner’s data; The Right Hand processes it solely to provide the booking, scheduling, and communication services contracted for, in line with our Privacy Policy. On termination of the subscription, the Partner may request an export of its data within a reasonable period before deletion.

We aim to keep the Platform available and reliable, but do not guarantee uninterrupted access. We may schedule maintenance with reasonable advance notice where practical, and are not liable for downtime caused by third-party infrastructure, internet, or telecom failures outside our control.

The Right Hand provides software tools only and does not practise medicine, supervise clinical decisions, or take any responsibility for the quality, safety, or outcome of a Partner’s medical services. The Partner is solely responsible for the clinical and regulatory aspects of the services it provides to patients.

All rights in the Platform’s software, branding, and documentation remain with The Right Hand. The Partner is granted a limited, non-exclusive, non-transferable right to use the Platform for its own internal practice-management purposes for the duration of its subscription.

Each party agrees to keep confidential any non-public commercial, technical, or pricing information disclosed by the other party in connection with this Agreement, and not to use it for any purpose other than performing under this Agreement.

To the maximum extent permitted by law, The Right Hand’s total liability under this Agreement, whether in contract or tort, is limited to the subscription fees paid by the Partner in the three (3) months immediately preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss.

This Agreement is effective from the date the Partner’s subscription is activated and continues until terminated by either party with the notice period agreed at onboarding (or, if none was agreed, 30 days’ written notice). We may suspend or terminate access immediately for a material breach, including non-payment or misuse that risks patient safety or data.

This Agreement is governed by the laws of India, and any dispute shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

For partnership, billing, or onboarding queries:

Email: growth@therighthand.in

Phone: +91 90802 59263